No, all custom orders are final sale and cannot be returned.

The processing time for most custom orders is 4-6 weeks, but some items may take 6-8 weeks. The product description shares the custom order timeline. You will be updated by email when you ships.

Pre-orders usually take 4-6 weeks to fulfill, although sometimes they may be completed sooner. We will send an email update when your order ships along with a tracking number.

Yes, you will receive an email with tracking information once your custom order ships.

You can email customer support at Support@Sheshepop.com, available Monday through Friday from 10 AM to 6 PM EST.

Yes, special pre-order event occasions will have expected delivery timelines that are communicated during the pre-order process.

Your estimated ship date will be provided when you place your pre-order. You will receive an email when you order ships along with a tracking number.